Shipping policy
Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or bank holidays will be processed on the next working day. You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard UK Delivery | 3–5 business days | £3.99 |
| Express UK Delivery | 1–2 business days | £7.99 |
| Free Standard Delivery | 3–5 business days | Free on orders over £50 |
| International (Europe) | 7–14 business days | From £9.99 |
| International (Rest of World) | 10–21 business days | From £14.99 |
UK Deliveries
We ship across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery times are estimates and may vary during peak periods (e.g. sale events, holidays).
International Shipping
We ship worldwide. Please note that international orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs regulations before placing an order.
Order Tracking
Once your order is dispatched, you will receive an email containing your tracking number. You can use this to monitor your delivery via the carrier's website.
Lost or Delayed Parcels
If your order has not arrived within the estimated timeframe, please allow a few extra days before contacting us — delays can occasionally occur due to carrier issues or customs processing. If your parcel is significantly delayed or appears lost, please contact us at Sales@arktofficial.com and we will investigate promptly.
Incorrect Address
Please ensure your delivery address is correct at checkout. ARKT cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at Sales@arktofficial.com — we will do our best to amend it before dispatch.